• 1.FAQ
  • How long does it take to get a quote on my labels?
    admin14-05-2014

    Normally a quote is provided within a few hours. Expanded content products or specialty material constructions may take longer.

  • What is the difference between lamination and varnish? Which is best?
    admin14-05-2014

    Both are used to add scuff, moisture resistance and gloss/matte finishes. Lamination is an adhesive applied film while varnishes are flood coated chemical coatings. Lamination films are generally higher in material cost but offer more durability than varnishes.

  • What does unwind direction mean and why is it important?
    admin14-05-2014

    There are eight standard positions for label orientation on rolls. Unwind position is generally not critical for hand application, machine applications require a specific position. An unwind chart may be viewed and retrieved on the downloads tab.

  • How do you handle label design, artwork and design costs?
    admin14-05-2014

    Our designers can utilize professional artwork or create working files from samples, sketches and printed packaging. Design charges may apply if excessive time is needed to create usable files. Estimates are provided in these cases. Files are accepted in Illustrator, InDesign, Photoshop and Artworks. Pdf and jpeg files may also be usable. Files may be emailed, mailed on disk or transferred via FTP/Dropbox.

  • What are average lead times? How are rush requests handled?
    admin14-05-2014

    10 business days from proof approval is typical for new labels or revisions. Lead time can be reduced on existing tooling and common materials. Repeat orders are typically 5-10 business days. Inventoried items typically ship the same day. Rush orders are accepted and generally do not pose issues. Requests that break apart orders or require multiple press setups may incur charges.

  • What sort of guarantee do you offer?
    admin14-05-2014

    Our products will meet quoted specifications and customer approved proofs within industry standard tolerances. These tolerances are specified throughout estimating, order entry and proofing documentation. When stored properly most materials are warranted for one year, compostable or bio degradable products may have shorter shelf lives. Products determined to be out of specifications are credited or replaced depending on customer requirements.

  • What is the difference between spot pms and process colors?
    admin14-05-2014

    A spot color is formed using one plate per ink, typically identified by the Pantone Matching System (PMS). Process colors are formed using three to six plates and inks, generally cyan, magenta, yellow and black. Most, but not all spot colors can be achieved via process printing.